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Seeing the error of our ways

Published By Ryan on May.11.2009 at 3:37PM

I recently put a page on our site for our clients to report errors after their site goes live. It might seem unprofessional to release a product that has errors, but the reality is that it is nearly impossible to produce a web site that doesn't have a minor imperfection or two.

Building a website is like building a car; both need to work, both take time and planning to get them off the assembly line, and both are required to meet certain requirements and standards.

The difference is that if a website was a car, it might never make it out of the plant. The list of requirements would be so challenging that it might never succeed.

Website Car equivalent
Compatibility with Windows, Mac, or Linux A steering wheel on the left or right side for North America and Europe
Needs to work properly in Internet Explorer 6 through 8, Firefox 2 and 3, Safari, Opera, Camino, and countless other browsers. Able to fuel up using petrol, diesel, electricity, hydrogen, biodiesel, ethanlol, propane, solar power, or waste.
Every computer has its own settings and defaults. Users have different security features and personal settings for their browsers. Need to automatically adjust the mirrors, seat, steering wheel, radio station, and climate control for each driver as they sat down in the car
Needs to comply with HTML, CSS, and accessibility standards and pass their validation tests Needs to pass international safety laws and be deemed roadworthy

This may seem like a near impossible feat, and on top of it all the product needs to look good and work well. Can you imagine building a car with that kind of functionality that looks good and drives smoothly?

Search FAIL

Published By Ryan on May.05.2009 at 12:00PM

Search Fail

Future Shop's search results. FAIL.

I was recently searching on the Future Shop web site to compare prices on a Home Theatre stereo system, the Sony DAV-HDX975WF, and got the results pictured above when I used the search box on their home page.

For the record, Future Shop does sell this system and to find it using search you must remove the dash from the model name. That aside, the search did not find the results I was looking for. I decided to try the search again, this time without the dash — but wait!

Where is the search? On the home page of the site it sits where the "Shop by department" dropdown menu is. So where is it?

The Search Results tell me to "Please try your search again" but there is no search box to try again with; what gives?

Why isn't this easier? Does Future Shop want me to go to another store? Do they not like me so much that they want to frustrate me on purpose? Are they hoping that I will click back to the home page and notice some fabulous sale before I search again? What is the reason for this?

In my opinion, the site fails for search. If my search does not yield any results, or simply no results that satisfy my needs, there should be an obvious and immediate way for me to try again.

The rules of the web are simple: For every additional click someone makes trying to find the content they want, it brings them one step closer to giving up and going somewhere else to get what they need.

Future Shop, if you're reading this, please reconsider your search. I'm sure that I am not the only one who gets frustrated with your site.